hip and knee

replacement care



What you can do?

Our goal is to help each patients on their path to relieving the pain of hip and knee arthritis. Although the process may seem overwhelming at first glance, our staff and team approach will be there every step of the way to ensure that you receive the care you need.


​​Your visit to the clinic may include a screening visit to determine if you are a potential candidate for surgery. If you are someone who is non-surgical, then a treatment plan will be discussed with you which will give you directions as to what you need to do next. If your hip or knee arthritis is more severe, you will see a surgeon to discuss options for surgery.


How do I access the clinic?

You will require a referral from your Primary Care Clinician, Family Doctor or General Practitioner.


What happens after your referral has been received by the clinic?

Your referral will be reviewed by a member of our team.  If your referral is accepted, you will receive a package in the mail detailing next steps.  If your referral is not suitable for the clinic, your family doctor will be notified directly. 


If my referral is accepted, what will happen next?

  1. You will receive a package in the mail detailing what to expect next, including a list of wait times.
  2. The clinic will contact you by phone when an appointment is available. Please note, this will likely be several months from the time you were referred. 
  3. You will then have an assessment at the clinic.
  4. The clinic will determine whether a non-surgical or surgical plan is required.
  5. If a non-surgical plan is required we will work with you to prepare an arthritis management care plan.
  6. If it has been determined that a surgical plan is required we will work with you to begin preparation for surgery. 






Is there a cancellation list?

All patients referred to us are kept on a single waitlist. If there is a cancellation, we simply go down the list and call the next patient until the appointment is filled. The waitlist is ordered by the date we received your referral. The urgency of your condition, as detailed by your family doctor, is considered. 


Does my wait time start from the day I get the acceptance package in the mail? 

No, you are added to the waitlist the day we receive your referral. 


How long after my initial appointment will I have to wait for surgery?

Unfortunately it is difficult to advise the waitlist time to see a surgeon, as waitlists vary depending on surgeon. However, you may have your referral sent to the Next Available Surgeon, and any surgeon with a smaller waitlist can draw from these referrals. The wait to be seen by the Next Available surgeon tends to be shorter than if sent to a specific surgeon.


Is there any way I can shorten my current wait time?

All patients wait in order from the date their referral was received. We have strict waitlist policies in place to ensure all patients are treated equally and fairly



What can I do while I am waiting to see the surgeon? 

Use the time you are waiting to see the surgeon and/or for surgery to optimize your health. This will make your experience here at the clinic smoother and timelier.


Remain as active as you can; the more physically fit you are, the easier it will be to recover if you have surgery.


Manage your other health concerns. If you have untreated Obstructive Sleep Apnea or High Blood Pressure, have a high HgbA1C, or are overweight you may experience delays until your health issue is treated. See your General Practitioner (GP) regarding these concerns. 


What do I do about the pain in my hip or knee?

Be as active as you can. 


Work with your GP, who knows you best, to determine which ant-inflammatory/pain medications will work best for you.

Try and stay or get as healthy as you can.  If your GP recommends weight loss, smoking cessation, alcohol reduction, activity modification,  a healthier diet or better sleep, listen to him or her.  This is a long journey that can be life altering. Your approach to your arthritis will make all the difference in management, surgery and post surgical recovery. Utilize resources that are available to you such as the Arthritis Foundation  and the Arthritis Society of Canada to learn ways to stay active and maintain a healthier lifestyle. Stay informed and continue to be active in your arthritis management, this is an essential part to a better and healthier life.